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Supportia — E-Commerce Virtual Assistants
Hiring Now · 24/7 Support

E-Commerce VAs
from just $3/hr.
No contracts.

Trained assistants handling orders, customer support, listings and more — so you can focus on growing your store.

📅 Book a Free Discovery Call See How It Works →
15K+
Orders Fulfilled
<4m
Response Time
70%
Cost Saving
Platforms we work with
ShopifyAmazonGorgias KlaviyoZendeskDSers CanvaManyChatExcel ShopifyAmazonGorgias KlaviyoZendeskDSers CanvaManyChatExcel
What We Handle

Everything your store needs, done.

From inbox zero to FBA optimization — we plug into your workflow from day one.

$3
Per Hour — All In
Professional VA service at a fraction of in-house hiring. No hidden fees, no contracts.
📦
Order Management
Accurate tracking, fast fulfillment, zero errors.
💬
Customer Support
Fast replies across email, chat & all platforms.
📈
Listing Optimization
Keywords that rank higher and convert better.
🔄
Returns & Refunds
FBA & FBM returns handled smoothly.
📊
Daily Reports
Real-time visibility into your operations.
🌐
Multilingual
English, Spanish & Portuguese support.
90-Day Snapshot

Numbers that prove it.

Real results from the last 90 days across all client stores.

15K+
Orders Fulfilled
3.5K+
Tickets Resolved
<4m
Avg Response Time
400+
Listings Optimized
Process

Up and running in days.

Four simple steps from first call to live support.

1
Book Your Free Call
Pick a time — we'll map your needs, bottlenecks and goals in 30 minutes.
2
Interview Top Candidates
We shortlist the best-fit VAs. You interview and choose who suits your brand.
3
Onboard & Align
We align your VA with your SOPs, tools and tone before they go live.
4
Your Store Runs Itself
24/7 coverage with daily reports keeping you informed — without the grind.
Client Results

From chaos to clarity.

Real outcomes from stores we've supported.

🛍 Shopify · Apparel
Fulfillment Overhaul — Jenna P.
38%
Faster Ops
0
Errors
"Supportia saved us time we didn't know we had."
📦 Amazon FBA · Electronics
Returns Reduction — Jose H.
+12%
Net Sales
↓40%
Return Rate
"Returns dropped immediately after onboarding."
🐾 Shopify · Pet Brand
SEO & Traffic Growth — Mila G.
3×
Traffic
22%
Cart Recovery
"Supportia nailed our tone and our rankings."
💎 Luxury Retail
CS Transformation — Safiya N.
94%
CSAT Score
95%
Fewer Tickets
"Professional, reliable, efficient."
Pricing

Simple, honest pricing.

No lock-ins. Scale up or down anytime.

Starter
$3 / hour
Flexible hours · pay as you go
✓ Order processing & tracking
✓ Customer email support
✓ Basic daily reporting
✓ No contracts, cancel anytime
Get Started
Growth
Most Popular
$3 / hour
Dedicated VA · 40 hrs/week
✓ Everything in Starter
✓ Listing & SEO optimization
✓ FBA / FBM management
✓ Multilingual support (EN/ES/PT)
✓ Full daily performance reports
✓ Dedicated account manager
Book a Free Call →
Real Work

Our Portfolio.

Live projects we've delivered for real e-commerce clients — results you can see.

🛍 Shopify
Email + Store Ops

Email Support & Store Management for 6-Figure Shopify Store

  • Multilingual customer support with fast, clear email replies
  • Order management system built from scratch to reduce errors
  • Daily reports enabling better team decisions with real data
Shopify store management Order tracking report Daily operations dashboard
💬 Live Chat
ES + PT Support

Live Chat Support in Spanish & Portuguese

  • Increased conversion rates for fashion e-commerce via bilingual live chat
  • Identified checkout issues through active engagement
  • Delivered detailed issue report within one hour
Bilingual live chat support
⌚ Watch Store
Spanish CS

Spanish Customer Support for a Top Watch E-Commerce Store

  • High-volume bilingual email support (EN + ES) for a leading watch brand
  • Managed returns, damaged items, order changes and product recommendations
  • Improved refund tracking system for clearer customer communication
Watch store customer support Refund tracking system
Testimonials

Trusted by growing stores.

★★★★★

"Running my Shopify store used to feel like a full-time job. Ever since I hired a Supportia VA they handle orders, support and inventory around the clock — I can finally focus on growth."

J
Jack Eugarde
Shopify Store Owner
★★★★★

"Before Supportia, managing my Amazon store felt like a constant battle. Now their team handles inventory, support and optimization 24/7. Sales are up, stress is down."

J
Jose Hernandez
Amazon Seller
★★★★★

"Our backend feels like a breeze now. The Supportia team revamped our supplier communication completely — 95% fewer support tickets."

H
Henrik P.
Homeware Dropshipper
Get In Touch

Let's talk about your store.

Send us a message or book a free 30-min call directly in your calendar.

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WhatsApp: +44 7458 693804 contact@supportia.co